Emergency is defined as:
Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.
Following are some basic guidelines as to what constitutes a maintenance emergency.
Call the Fire Department immediately.
If outside temperature is falling below 40 degrees.
CLOGGED TOILET OR DRAIN
Per your lease, this is your responsibility call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will reimburse you.
Turn off water valve to pipe or exterior water main until contractor arrives.
BROKEN DOORKNOB, LOCK OR WINDOW
Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
NO HOT WATER
Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm, Monday - Friday. If there is no hot water at any other time use temporary measures.
Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office and ask for maintenance. If after hours call the emergency pager.
NON-EMERGENCY, ROUTINE MAINTENANCE
The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. Colonial Gardens Management is not responsible for loss of food or for alternative lodging due to appliance failure.
All other routine maintenance request must be put in writing per your lease agreement, please use the form at the top of this page to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!
Please review our procedures below before sending your request. Only maintenance emergencies will be taken over the phone. After hours leave a voice mail with your name, call back number and your emergency first, then press the * key, select option 4 and then option 1 to mark your message urgent, someone will call you back as soon as possible. If you have not received a call back with in 15 minutes please dial again and repeat the same procedure to ensure that we received the correct information. OR text message the maintenance number with you name, call back number and emergency. Submit your requst one of the 4 ways below:
Office (607) 595-2086
Maintenance (607) 235-1200
Fax (607) 238-1151
(607) 595-2086 Office | (607) 235-1200 Maintenance | (607) 238-1151 Fax